Frequently Asked Questions
Questions regarding orders
Q. How long will it take to ship my order?
A. We make every effort to ship regular orders within 24-48 hours after being received. During holidays or when we are running promotions it may take longer for processing. If you have selected an express option we will ship your order the day it is received.
Q. Can my order be adjusted or canceled after being placed?
A. Sorry but once orders are sent to be processed we can not make adjustments or cancel the order. If you notice any issues please contact us immediately so we can try and rectify the issue. .
Q. What items can be returned or exchanged?
A. For health reasons we only accept items that have not been tried on or worn. You may return these items to us at P.O. Box 2164 Stamford, CT 06906. Please include a return form (found in on the back of your packing slip to avoid delays).
Q. Do you ship to international locations?
A. We do ship internationally. During checkout you will find your country in the drop down menu.
Questions regarding products
Q. What does denier mean?
A. Denier refers to the weight of the material, 7 denier is going to be very sheer whereas a 70 denier item will be a solid opaque.
Q. What is the difference between a French Heel and Cuban Heel?
A. French Heel has a point where the seam meets the foot while Cuban heel has a square where the seam meets the foot.
Q. What is the difference between Stockings and Thigh High?
A. Stockings will require a garter belt to stay up, where thigh highs typically have silicone bands on the inside to keep them up without a garter belt.
Q. What is the difference between a RHT (reinforced heel and toe) and a sandalfoot?
A. RHT has reinforcments on the heel and toe to help prevent runs and snags caused by shoes and toes. Sandalfoot has a sheer heel and toe so you can wear them with open toe shoes.
Have more questions? Send us an e-mail to info@StockinGirl.com and we will be happy to help!